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Frequently Asked Questions
What makes Aurielle products different?
Aurielle is built on one simple belief: your skin deserves better. Our products are crafted with clean, cruelty-free, and eco-friendly ingredients — no harsh chemicals, no compromises. Many of our formulas are vegan and naturally certified, delivering premium results at prices that don't require a second mortgage.
Are your products vegan and cruelty-free?
Absolutely. All Aurielle-branded products are 100% vegan and cruelty-free — never tested on animals, always tested on people who love great skin. For any third-party or self-named products in our catalog, we recommend checking the individual product description for specific certifications.
What skin types are your products suitable for?
We've got you covered, whatever your skin type. Our products are tagged for All Skin Types, Dry, Oily, Normal, and Mature skin. Whether you're battling dryness, fighting blemishes, or chasing that anti-aging glow, there's an Aurielle product formulated with your skin in mind.
Are your products safe for sensitive skin?
Many of our formulas are fragrance-free and dermatologically tested, making them a great choice for sensitive skin. We always recommend checking the ingredient list on each product page and doing a patch test if you're trying something new — better safe than sorry (and itchy).
How should I use these products?
Each product page includes specific usage instructions tailored to that formula. As a general guide, a solid skincare routine follows this order:
- Cleanse — Start with a clean canvas
- Serum — Target your specific skin concerns
- Moisturize — Lock in hydration
- SPF — Protect your glow (every single day)
Do you offer skincare sets or bundles?
Yes! Our curated collection boxes are a great way to build a complete routine. Check out our Daily Radiance and Clear Complexion sets, both available at $79.99. They make a pretty great gift too — just saying.
Do you ship internationally?
We do! Aurielle ships to 27 countries, including the US, UK, Canada, Germany, France, Australia, Japan, and more. Your skin goals shouldn't be limited by borders.
How long does shipping take?
For domestic US orders, we offer Economy and Standard shipping options. International orders ship via USPS and DHL Express. Exact delivery times are shown at checkout based on your location and selected shipping method.
What is your return policy?
We want you to love what you ordered. If something isn't right, please contact us and we'll make it right. (We recommend updating this section with your specific return window and conditions.)
How can I contact you?
We'd love to hear from you! Head over to our Contact page and send us a message. We'll get back to you as soon as possible.